Welcome to buy the products and services of China Security!
China Weian will be committed to providing customers with worry-free services to help customers improve the efficiency of law enforcement. This service policy is only applicable to mainland China. After-sales service in Hong Kong, Macao, Taiwan and overseas regions will be implemented according to this policy after the distributor/integrator returns to mainland China.
1, the warranty start date to the factory date, the original machine internal parts of the warranty period to the whole machine warranty period.
2. The product will enjoy free warranty during the warranty period according to the terms of the purchase and sale contract signed.
3. After the warranty period is exceeded, Zhongwei can provide paid maintenance services.
4. the warranty for customized products shall be subject to the agreement. the agreement does not define the warranty for ordinary complete machines and does not provide return and exchange services.
Service concept
Zhongwei 'an aims to improve user experience and service quality, takes customer satisfaction as its responsibility, provides overall solutions to meet customer needs, and ensures customer safety, reliability and stable operation of Zhongwei related hardware and software products;
We respond to customer needs in the first time, provide customers with online and offline comprehensive service support system, timely provide customers with technical support, training and after-sales maintenance;
Product pre-sale consultation
Hotline: 0755-23225391
Service Hours: Monday to Friday 9:00-18:00
After-sales service
System products
When Zhongwei's customers need after-sales technical consultation or support, they can request necessary support from Zhongwei's authorized agents who provide them with products;
You can also directly consult or seek support from the after-sales service technical support team of Zhongwei 'an Co., LTD
Technology to provide 7×24 technical service time, after-sales customer service hotline 0755-23225391
The technical support services provided by Zhongwei mainly include: telephone support, remote debugging, on-site service to provide customers with services.
Terminal products
Lifelong service of terminal products: Zhongwei products implement lifelong service system of design life, provide free technical consulting services, and free maintenance of non-human faults during the warranty period; Out of the warranty period or artificial fault maintenance only charge the corresponding working hours and material costs; After-sales service adopts 5×8 hours working system, after-sales hotline0755-23225391
Terminal product warranty commitment: Normal warranty period, return to the headquarters for maintenance of terminal equipment products, guaranteed within 7 working days (excluding logistics time) repair return to customers
Product Category | Parts classification | Component/Service breakdown | Warranty Period |
Law Enforcement Recorder | Two years warranty | ||
